Call Centers: Sell Your Time and Voice
If you have a great telephone voice, an ability to organize information quickly, and a quiet place in your home to work, you could make money working for a call center.What is it exactly? Call centers cater to businesses that don’t have someone to answer their phones 24 hours a day. The calls are routed to a call center, and then sent out to individuals who work from their homes. These workers are equipped with computers and software to be able to answer customer’s questions.
The average pay for these jobs is about $9 per hour, and some companies offer health, dental, even matching 401k plans for their employees. Here are a few characteristics and supplies you should have:
- Diligence. In this industry, the line between scams and honest businesses is blurry, so you need to do your homework before accepting a position. Call the Better Business Bureau in your area to find out if there have been any complaints filed against the company, and do an online search on their name. Alpine Access is a well-respected company in the field, and Call Center Careers is a great place to look for legitimate call centers looking to hire.
- Equipment. You’ll likely have to invest in your own equipment before starting work with a call company. You will need a computer that meets the call center’s guidelines, earphones, an Internet connection, and a landline phone to do the work required. If you don’t already have the equipment, most companies won’t even consider your application.
- Grace. You’ll receive a lot of calls, and you must have the ability to handle them all smoothly. This means that you should have a personality that can multi-task without becoming flustered.
- Ambition. If you prove yourself a good employee, there are opportunities for advancement in the ranks of call center employees. You won’t even have to give up working from home to take a promotion; team leaders, managers, and account managers can all work from home.
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